Recently I had a requirement for the following scenario, which at first seemed straight forward, but ended up needing a little more work than expected!
On an existing mulitsite XP SXA/JSS install I needed:
2 sites to share an analytics cookie for cross site tracking of contacts
EG. Sites with the following hostnames abc.site.com and def.site.com should share the same SC_ANALYTICS_GLOBAL_COOKIE cookie by setting the cookie domain to .site.com .
Other sites to just use their default hostname for the analytics cookie.
In simpler scenarios there is the option to just change the Analytics.CookieDomain setting in config to the appropriate domain, however, this applies instance-wide and there is no OOTB provision to do this on a site by site basis. Using this method I couldn’t ensure cookies would be set on the correct domain for .site.com and my.example.com
A/B Testing in EXM is a great way to learn from and optimise email campaigns to improve engagement results. However I came across an an edge case that had some unintended consequences (at least in Sitecore 9.0 Update 1, perhaps in later releases?).
While testing EXM on a Sitecore 9.0.1 instance we noticed some strange happenings when attempting to view previews for a specific recipient. While the lists were being populated ok, it was not searchable by email. This was also the case in List Manager. Read More »
When troubleshooting Sitecore issues and interacting with support there is often a need to confirm the versions of binaries in your solution. While there are tools to help provide all the information, sometimes its just not possible in some environments.
One particular issue we had required a detailed list of the bin folder. Handily the sitecore does write details of all the binaries at startup to the log. Un-handily, if you’re using Application Insights, you’ll likely have the log message truncated as it tends to exceed the 10,000 character trace message size limit.
Unfortunately it’s not as easy as just dir *.dll, as the details required include assembly names and version. But, powershell to the rescue.
This will dump the binary details out to a file in the same format as the Sitecore log would’ve done. If you’re on Azure Web apps, you can run this via the powershell console in KUDU. This file can then easily be downloaded then analysed, compared or submitted to support.
We noticed that the login on our CM was degrading, but with no real changes that we thought may affect this. At it’s worst it was taking up to 45 seconds to login successfully. I did a quick profile to see what was going on. Lo and behold a lot of time was being spent hitting the core db looking for existing login tickets, which allows for the remember me functionality to work.
As mentioned in this post, there is an agent that is supposed to clean up the tickets once expired, but clearly something was going amiss. I was able to confirm the CleanupAuthenticationTicketsAgent was running, however it was never picking up any tickets for cleanup.
ManagedPoolThread #2 12:04:16 INFO Job started: Sitecore.Tasks.CleanupAuthenticationTicketsAgent
ManagedPoolThread #2 12:04:16 INFO CleanupAuthenticationTicketsAgent: Number of expired authentication tickets that have been removed: 0
ManagedPoolThread #2 12:04:16 INFO CleanupAuthenticationTicketsAgent: Total number of authentication tickets to process: 0
ManagedPoolThread #2 12:04:16 INFO Job ended: Sitecore.Tasks.CleanupAuthenticationTicketsAgent (units processed: )
There were definitely tickets that should have expired, so I hit up Sitecore support for some insight. As it turns out, this is a known bug in 9.0.1 and 9.0.2 as outlined at https://github.com/SitecoreSupport/Sitecore.Support.223702 . Before installing the patch though, we manually cleared out really old tokens in SQL.
-- EG. This will delete all tickets generated in Dec 2018.
-- Adjust the date string to suit your needs. Be careful :D
WHERE [dbo].[Properties].[Key] like '%SC_TICKET%'
AND [dbo].[Properties].[Value] like '%^201812%';
This had an immediate positive impact to login performance, jumping down to a second or two.
The patch has since been installed and tickets are getting cleaned up happily as reported in the logs. Happy days. As always check with support first before installing any patches that may not be appropriate for your specific environment.
When doing a “send quick test” from the EXM review tab, we were seeing everything working as expected for the first few sends. However on subsequent sends (usually the 4th – 5th) the email was not sent and the spinner next to the send button took a long time. The XHR request to /sitecore/api/ssc/EXM/ExecuteSendQuickTest eventually timed out and showed the error “We are very sorry, but there has been a problem, please contact your system administrator.”. I thought about doing that….but that would probably cause some sideways looks given I’d be talking to myself.
This only appeared to be an issue in a Paas environment (we were unable to reproduce locally) on Sitecore 9.0.1 (with the EXM cumulative hotfix). This did not appear to be an issue with any dispatch tasks (just the “send quick test”).
Investigating the CM logs revealed that the latter sends that were failing had the following entry, followed by not much at all:
ManagedPoolThread #6 07:36:59 INFO MessageTaskRunner is starting 0 e-mail dispatch worker threads.
Previous successful sends would see something more like :
INFO MessageTaskRunner is starting 10 e-mail dispatch worker threads.
Then a series of entries like the following indicating the thread spinning up, then exiting once no more work is required:
INFO E-mail dispatch worker thread ‘MessageTaskRunner worker thread 3’ is starting.
INFO E-mail dispatch worker thread ‘MessageTaskRunner worker thread 3’ did not find any active tasks and exits.
As this appeared to be a threading issue we experimented with various settings such as Numthreads & MaxGenerationThreads, but see similar issues for each. Just with varying number of threads spinning up/exiting on the successful attempts.
After discussing with support, they were able to identify a bug and provide a patch (ref 214025). This issue applies to Sitecore 9.01 and 9.02.
This patch replaces the implementation of the SendEmail processor in the SendEmail pipeline, which ensures that the thread semaphore is fully released for test sends. Without the patch EXM would only be able to send up to the amount of test messages equal to the MaxGenerationThreads setting as the threads are not properly released on previous attempts.
Sitecore’s Experience Optimization content testing functionality is a powerful tool in the Sitecore XP arsenal. When coupled with a solid engagement value strategy, marketers can get deep insights into what actually works (rather than what we think may work).
….when it works
Recently we hit an issue in a recently upgraded (8.2 -> 9.0.1) installation that would not display newly created tests correctly. The process of creating the test all went smoothly, the test would actually be running…but it would not display in the “Active Tests” tab of Experience Optimization. Drafts and Historical tests all displayed as expected.
Testing through our environments identified that things were working locally, but any upstream deployments all reproduced the issue.
All tests get indexed by your search provider upon creation. As part of the upgrade we’d also switched search providers to Azure Search (locally we use SOLR) so thought I’d investigate the [sitecore-testing-index]. All looked ok ¯\_(ツ)_/¯ . Documents were being added for each test we created with what seemed appropriate data. There was also a fairly cryptic INFO message in the logs when attempting to load the Active tests:
9300 02:31:53 INFO AzureSearch Query [sitecore_testing_index]: &search=This_Is_Equal_ConstNode_Return_Nothing
After hitting up colleagues and Sitecore community slack we were still at a loss, so raised a Sitecore support ticket. After an open dialogue and many configs later, we had a solution!
This was a config issue with Azure search. One of the Sitecore fields to be added to the [sitecore-testing-index] is a flag to whether the test is running (“__is running“). The default configs fail to add this field to the index correctly. Easily fixed…..it’s a one line change (isn’t it always?).
The Content Testing configs for 9.0.1 (and 9.0.2) provided in the Sitecore package downloads (for Azure AppService) you’ll see the following:
Seen this message in the exception logs of your shiny new Azure app service instance of Sitecore 9?
Could not find stored procedure ‘xdb_ma_pool.AutomationPool_Stall’
ARRRRRGH. Missing Stored Procedures?!?! Who’s been dropping stuff in my DB! It’s newly deployed…how can this be! It worked on my dev machine! Never fear, there’s an explanation and easy fix.
No…you haven’t been dropping DB objects in your sleep. This just appears to be an oversight in the Marketing Automation SQL dacpac in the Sitecore 9 Azure App Service web deploy packages. In fact there are a few other objects missing too:
This has been confirmed by Sitecore support and they’ve published a KB https://kb.sitecore.net/articles/065636 . Also the KB now contains a SQL script to create the missing objects. Running this script on the Marketing Automation DB in your Azure environment should create the missing objects and resolve the issue. This is confirmed as an issue on 9.0.1 and 9.0.2.
We’ll be adding this as a post-install script to all our ARM template deployments to avoid any manual steps in future deployments.